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CHOOSE THE MODULES THAT SUIT YOUR NEEDS
Module 1: Resume Deep Dive & Optimization
• Transform your resume into a value proposition document
• Highlighting Customer Success impact with data and results
• Tailoring your resume to pass ATS and capture hiring manager attention
• Actionable feedback + resume rework homework
Module 2: Get Noticed by the Right People
• Strategies to get in front of hiring managers (LinkedIn, networking, warm outreach)
• Messaging that creates curiosity and opens doors
• Creating your personal brand story online and offline
Module 3: Selling Yourself Authentically
• How to articulate your value with confidence
• Owning your impact: Using “I” statements instead of “we”
• Reframing your experience as solutions to business problems
• Crafting compelling, concise professional narratives
Module 4: Storytelling Beyond STAR
• Moving beyond rigid formats to authentic storytelling
• Story crafting that connects emotionally and professionally
• Practice exercises to own your success stories
Module 5: Behavioral Interview Mastery
• What behavioral interviews really assess
• How to prepare using a strengths-forward approach
• Common questions and how to personalize your answers
• Reframing stories for different contexts
• Role-playing and self-recording techniques to internalize responses
Module 6: Boundaries, Communication & Professional Presence
• How to politely navigate requests outside your scope (e.g., presentation tasks)
• Sample scripts to maintain professionalism while setting boundaries
• Practicing assertiveness with confidence
Module 7: Interview the Interviewer
• How to shift from being evaluated to having a conversation
• Creating curiosity and connection through smart, open questions
• Show your value by being curious, not just competent
Module 8: Confidence Through Authenticity
• “Imagine working with me…”: Guiding hiring managers to visualize your fit
• The “Ask 5 People” exercise to discover your authentic value
• Using your unique traits and stories as a superpower
Module 9: Metrics That Matter – Talking Data and Results
• Learn to speak the language of impact (retention, expansion, adoption, CSAT, NPS, churn, CLTV)
• Translate your work into quantifiable value
• Practice articulating outcomes in your resume, interviews, and networking
Module 10: Mastering Your Personal Narrative
• Create a one-pager of your top 10 career stories and metrics
• Get familiar with your full professional portfolio
• Use this as prep for any opportunity - interviews, intros, or negotiations
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