Testimonials

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"Emma's focused coaching unlocks your hidden potential, turning weaknesses into strengths from the first session. Through intentional collaboration and meaningful assignments, Emma guides you to remarkable discoveries. With her support, you'll secure  your ideal role with newfound confidence, embrace your authentic self,  and excitedly pursue your passions. Emma's guidance fuels discovery, accountability, and growth."

Kristine A.S. - Senior Customer Success Manager

"I worked with Emma for several years at Pole  Star. She puts people first, whether that be her team members or customers. She is incredibly dedicated, personable, and kind, and  frankly, I miss being around her every day. Emma is now coaching and guiding others in customer success, and I highly recommend her to anyone  considering her services." 

Alan P - Founder (IseoBlue.com)

"It’s been fantastic working with Emma. With her exceptional leadership, deep subject matter expertise, and effective  problem-solving skills, Emma has consistently driven improvements in our support operations. Her commitment to customer satisfaction & deep  understanding of our customers & their needs was instrumental in  achieving a high CSAT consistently. Emma is also a lot of fun,  collaborative, knowledgeable and will be an asset to any team or business she works with."

Noyonika B - Global C-Suite Leader, GTM Advisor & Business Founder  

 I can’t recommend her highly enough. She made me feel completely comfortable and supported. Emma brings an incredible depth of real-world experience to her coaching, which means she truly  understands where you’re coming from and offers insights that are both relevant and deeply impactful.

She really helped to get me un-stuck and offered guidance that wasn’t just thoughtful, but genuinely transformative. Her ability to listen, challenge, and reflect back what  really matters is exceptional.

If you have the chance to work with Emma, take it. She's brilliant.

Kate C - Principal Client Success Manager

"Emma's dedication to Customer Service and Success was matched by her adeptness in handling organisational and operational challenges.

Over the years, Emma's direct reports have been grateful recipients of her wide experience, thoughtful mentorship, and focused coaching - a legacy  that continues to thrive today.

Emma's structured management  approach played a pivotal role in developing Pole Star’s global support  teams and establishment of a highly effective follow-the-sun model, which today stands as a benchmark for exceptional customer support.

Emma's impact has left an indelible mark that will undoubtedly endure."

Julian L - Former CEO at Pole Star Global

"Emma is a true professional who is dedicated to delivering high-quality work and ensuring customer satisfaction.

Emma is an excellent communicator and has a keen eye for detail. She is always willing to go above and beyond to ensure that her team is  successful. Her positive attitude and strong work ethic make her an asset to any organization.

I highly recommend Emma for any role  that requires a talented and dedicated professional who is committed to  delivering results. She would be an excellent addition to any team. "

Eric G - Senior Vice President at Insightsoftware